Shipping and Delivery Policy

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Order Fulfillment and Delivery Commitment

Once you place an online order with us, we are dedicated to delivering your products within a time frame of 1 to 5 business days. If any item is currently out of stock on our website (MUTONA.COM or NSELA.COM), we will promptly inform you via email and issue a full refund if the payment was processed through mutona.com/nsela.com

Delivery Limitations

Please note that if you select Cash On Delivery (COD) as your payment method, deliveries will only occur at designated locations within the Canadian and Hong Kong territories.

To facilitate smooth and secure delivery, it is crucial that you accurately fill out the delivery address, including your mobile number, and provide any specific delivery instructions in the designated fields on our site. For international customers, additional information such as a valid telephone number and email address is required.

Our Delivery Team will reach out directly to you to provide notification and details regarding the timing of your order's delivery.

Expected Delivery Times

We commit to delivering the ordered and available items within the time frame mentioned above (1 to 5 business days), excluding weekends and public holidays. In the event that we are unable to meet this deadline due to circumstances beyond our control (e.g., force majeure events), our Delivery Team will get in touch with you promptly to inform you of the revised delivery schedule.

If you anticipate any changes regarding your availability to receive the delivery, please reach out to our Delivery Team via email or phone as soon as possible.

Identification and Verification at Delivery

To collect your order, you will need to present a valid identification document (such as a National ID or Passport) to our Delivery Staff. It is also essential that you verify that the product delivered matches your order and that you receive a Warranty Certificate where applicable. A sales invoice indicating the total amount paid will also be provided to you at the time of delivery.

Upon delivery, you will be required to sign a Delivery Note, which serves as proof of receipt. Please carefully examine the packaging to ensure it is sealed and intact. If you identify any issues with the delivered product, it is your responsibility to notify us immediately.

Policy on Installation and Returns

It is important to note that we do not provide installation services for any products on behalf of our customers. Furthermore, once a product has been delivered, we are unable to offer any refunds. It is, therefore, your responsibility to ensure that the product meets your expectations and is in satisfactory condition at the time of delivery, as returns or exchanges will not be accepted after the delivery process is completed.

After the delivery has been finalized, we are not liable for any breakages, nonconformity, or shortages regarding the ordered products.

Order Cancellation and Refund Policy

General Information

Thank you for choosing to shop with us at WWW.MUTONA.COM and WWW.NSELA.COM. Below are the terms and conditions that make up our Shipping Policy.

To ensure your package reaches you in a timely and efficient manner, please verify that your address is entered correctly at the time of purchase.

Properly including all relevant information—such as street names, building or apartment numbers, route details, and correct abbreviations—is critical for timely and accurate delivery.

We cannot be held responsible for lost, misplaced, or misdelivered shipments that result from inaccurate address information provided at the time of your order.

Shipping Options

We do offer shipping to PO Boxes via Canada Post or Hong Kong Post. However, expedited shipping services are not available for PO Boxes. We reserve the right to choose shipping carriers and methods at our discretion.

Processing Times

All orders will go through a processing period that is separate from the time it takes for shipment to reach your shipping address after being picked up from our fulfillment center by the carrier. Depending on various factors, standard domestic and international orders may require 3 to 5 business days (excluding Saturdays, Sundays, and Holidays) for processing.

Shipping Rates and Timelines

For your reference, here are the estimated timelines for processing, transit, and final delivery:

- Orders to Hong Kong typically take 1 to 5 business days from the shipping date.
- Orders to the Philippines, the United States, Canada, and other international destinations may take anywhere from 1 to 14 business days, while international shipping can range from 14 to 45 days, depending on the chosen shipping carrier and final destination of your order.

Please remember that after your payment has been authorized and verified, standard orders may still take 3 to 5 business days to process. This estimate does not include weekends or holidays.

We appreciate your understanding and cooperation in following these guidelines to ensure a seamless shopping experience.